What you should know

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Policies

Deposit and Payment
A $100 deposit is due immediately upon booking to hold your date, and is applied to the overall rental fee. If you have a multi-day rental, the deposit is $100 per rental day. The remaining balance must be paid at least two weeks before the rental date, unless another agreement has been made. Checks are to be sent to the P.O. BOX, which is listed on the invoice.

Rental Requirements
In order to setup the maze, we must have drive up access with our truck ‘n trailer to where the maze will be built. It is important for us to have a completely flat and empty surface to build the maze. Any dips or hills will throw off the design of the maze. Trees and poles should not be in the way of the setup. If the setup is in a grassy space, the grass must be cut in advance (and check for ant piles!). We reserve the right to postpone a rental when these requirements are not met.

Weather
In cases of severe weather, a “raincheck” is permitted with advance warning. If you wake up the day of the event and it’s pouring unexpectedly, you should probably recite the “Rain Rain Go Away” song. If it doesn’t work, call us so we can come up with a better solution.

Travel Fee
Gas is outrageous these days. Especially when towing a truck and big ol’ trailer. Travel fees are only required to locations that are more than 25 miles from our base locations.

Cancellations
We understand when people have an emergency change of plans. If you need to cancel, please do so one week in advance for a full refund or to reschedule. Cancellations made 48 hours before the event will have the option to reschedule, or receive 50% of their deposit back. Cancellations made within 48 hours of the event will forfeit the deposit.

Damage Fee
The maze is extremely durable. But here and there, people try to plow through panels to try to escape (despite having easy access to crawl underneath), or otherwise damage the maze in some other way that we don’t completely understand. Damage fees are $25/panel.

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